Welcome! Here you can share your feedback and perspectives.
We are committed to listening, learning, and working in partnership with the communities we serve. This page provides a space for you to share your feedback and perspectives, helping us better understand what is working and what needs improvement. Your input plays an essential role in shaping our organisation.
Current Opportunities to get involved
1: Breaking the Cycle: Help us Build Better Support for Local Families
Are you raising a family while trying to stretch every penny?
Do rising living costs, debt worries, or the stress of juggling everything sometimes feel overwhelming?
If so, you’re not alone, and we want to hear from you.
Cwm Taf Morgannwg Mind is working in partnership with Citizens Advice Bridgend, Citizens Advice Merthyr and Citizens Advice Rhondda Cynon Taf on a new project called Breaking the Cycle and we would love you to be involved. Breaking the Cycle is a project about understanding how money worries, stress, and everyday life pressures affect families across the Cwm Taf Morgannwg region.
We want to explore what kind of support would genuinely make a difference, whether that’s practical money advice, mental health support, or other services that help families feel more secure and less overwhelmed.
This project is about listening, not judging. It’s about learning from real experiences and making services work better for the families who use them.
How You Can Get Involved
We’re inviting parents and carers to:
-
Take part in friendly, informal group sessions (with refreshments provided and no pressure to share more than you feel comfortable with).
-
Share your experiences and ideas about what would make things feel more manageable.
-
Help shape support services so they truly meet the needs of local families.
Your voice will help influence how local organisations like CTM Mind and Citizens Advice support families across the Cwm Taf Morgannwg area.
What You’ll Receive
-
A warm welcome in a relaxed and confidential space.
-
The opportunity to shape something meaningful for your community.
-
Access to helpful information, advice, and support if you would like it.
How to Get Involved
To register your interest, please fill out the short survey via this link: click here: Microsoft Office Forms or alternatively, please email our Project Officer Maisie on Maisie.Sparks@ctmmind.org.uk.
Together, we can build better support for families across our region.
2: We welcome your feedback on our organisational policies
We have two policies for review:
Please click the links above to access each policy.
To provide feedback, please review the policies above and fill out a feedback form. To download a feedback form, click here.
You can send a completed feedback form to:
- via email to: info@ctmmind.org.uk or
- via post to: Feedback Cwm Taf Morgannwg Mind, 88 Pontmorlais, High Street, Merthyr Tydfil, CF47 8UH
🗣️ From feedback to change ✨
"How does my feedback make a difference?"
Your feedback has played a vital role in shaping our new Open Access Mental Health service. Through conversations, surveys, and shared experiences at the end of 2024, almost 500 local people told us clearly that they needed mental health support that is easier to access, more responsive, and better tailored to people’s circumstances.
Our community told us they wanted quicker access to free support, including someone to talk to and the ability to reach help through accessible phone support and drop-in sessions. There was also a strong message about the importance of early intervention, confidence and resilience building, and preventative education such as workshops and self-help support. Many respondents highlighted the need for more holistic support. We also heard how important it is to provide tailored support for different groups, including children, young people and families, people experiencing trauma, veterans, and individuals with learning disabilities or neurodiverse needs.
Your voices helped us understand the barriers many were facing and what a more accessible service should look like. Because of this valuable insight, we were able to make a strong case for change and successfully secure funding through the National Lottery Community Fund to bring Open Access to the Cwm Taf Morgannwg region, a service that offers more flexible ways to access support, focuses on early help and prevention, and connects people with the wider support they may need.
We are incredibly grateful to everyone who took the time to share their perspectives. Your feedback has directly influenced the design of this service and will help ensure that mental health support is more inclusive, responsive, and accessible for our community. Whether in person, by phone, video call or message, you’ll be able to reach out for same-day emotional support from December 2025.
Your voices have made this possible. This is a service built by and for our community. Together, we are making a difference! 