We’ll be closed for Christmas.
We will be closed from Friday 22nd December 2023 – Tuesday 2nd January 2024.
We understand that this may be an inconvenience, but the wellbeing of our staff is paramount over the festive period.
Finding support over this period can seem quite difficult, but we have made a list of organisations that could help, along with their opening times and contact details.
Whether you’re seeking support for yourself, a family member, friend, colleague or client, we have listed some crucial services below that operate during Christmas.
Emergency Services
Call – 999
Open 24 hours a day, 365 days a year.
Always call the emergency services in the event of a live threatening emergency.
Don’t forget, you can ask for Ambulance, Police, Fire or Coast Guard.
999 using a text: EmergencySMS
Using 999 through a text is great for discreet contact to the emergency services. You can use this the same as the phone line. If you’re in crisis or at risk from another. Please remember to turn your phone on silent for your reply, but keep it on your person.
1. Register your mobile – Text the word ‘register’ to 999.
2. Read the message – You’ll get an automatic text reply. Please read it all.
3. Reply to the message. – Read the message and then reply by texting ‘Yes’.
4. Get a ‘Success’ text. – You’ll get a tect telling you that your mobile is now registered – or if there’s been a problem.
5. Check it. – Text ‘register’ to 999 and you’ll get a message telling you if it’s registered or not. (Don’t text anything else).
Mind
Call – 0333 123 3393 (Local charges may apply)
Open – Monday to Friday 9am – 6pm
Closed:
Monday 25th December (Christmas Day)
Tuesday 26th December (Boxing Day)
Monday 1st January 2024 (New Year’s Day)
Samaritans
24 hours a day, 365 days a year
Call – 116 123 (Free)
Email – jo@samaritans.org
Self-Help app – Can be used via their website at selfhelp.samaritans.org
Cruse Bereavement Support
Call – 0808 808 1677 (Free)
Open – Monday to Thursday 9:30am – 3pm
Closed – Friday to Sunday.
Christmas & Boxing Day – Phone & Email service open 10am – 2pm.
Closed New Year’s Day
The Silver Line
Silver Line is a free, confidential helpline dedicated to helping older people who may be feeling isolated, confused, or lonely. Its is open 24 hours a day, 365 days a year.
Call – 0800 470 8090
Age UK
Age UK is a free & confidential national phone service for older people. This also includes their families, friends, carers and professionals.
Call – 0800 678 1602
Open – Every day of the year, 8am – 7pm